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  • change management (18)
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Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, change management, data analytics, signal system, subway

Developing Performance Measures for a New Management Framework

For a large public transit agency, we developed a series of aggregate performance measures using a balanced scorecard framework to support the roll-out of an operations management restructuring program designed to provide a single point of accountability for service on each rail line. The rail lines have shared...

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Buzzmaestro, Planning & Management, Projects, operating techniques, strategy, subway

International Metro Benchmarking on Governance Frameworks

As a spin-off of a national research and training program, we were tasked to determine through publicly available information why many Southeast Asian transit properties visited by the program delegation have reportedly positive cash flows, i.e. are “profitable”.  We found through a detailed comparative analysis of demand densities,...

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Data Analysis, Publications, automated fare collection, scheduling/service planning, subway

Entry-Only Automated Fare-Collection System Data Used to Infer Ridership, Rider Destinations, Unlinked Trips, and Passenger Miles

All U.S. transit agencies receiving FTA Urbanized Area Formula Program funding under Section 5307 (Section 15) report service consumption statistics (revenue passenger miles and unlinked trips) to the National Transit Database. Passenger miles is an incentive-based funding element that generates millions of dollars annually for New York City...

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Operations Improvements, Publications, bus, data analytics, performance, subway

Performance Measurements on Mass Transit

For all organizations, public or private, it is essential to establish measurements to ensure that the services provided are being done well and, when they are not, that the organization can diagnose problems. The mission of New York City Transit (NYCT) is to provide timely and reliable mass...

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Buzzmaestro, Data Analysis, Projects, bus, change management, data analytics, scheduling/service planning, subway

Transport Equity Analyses for Major Service Changes

On behalf of a major U.S. public transit agency, we developed analytical methodologies and performed demographic analysis to determine the impact of proposed service changes on protected customer groups (minority and low-income).  At that time, a large package of bus service changes was being considered, including changes in...

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Operations Improvements, Publications, bus, data analytics, performance, subway

Passenger Environment Survey: Representing the Customer Perspective in Quality Control

The Passenger Environment Survey (PES) conducted by New York City Transit (NYCT) of the Metropolitan Transit Authority uses a quantitative and scientific approach to measure the perceptions of NYCT’s 7.3 million daily riders. With 6,485 subway cars, 4,576 buses, and 468 stations in a 321-mi² service area and...

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Buzzmaestro, Planning & Management, Projects, bus, infrastructure, investment planning, scheduling/service planning, subway

Transit Plan for Major Property Redevelopment

On behalf of a major institutional developer, we worked with a team of consultants to develop a custom trip generation and modal split model to predict the traffic and transit impacts of building out a 9.5 million square feet development over the next 30-50 years on the site...

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