 |
|
|
Like many transit agencies, New York City Transit (NYCT) has long relied on operations-focused metrics to measure its performance. Although these metrics, such as capacity provided and terminal on-time performance, are useful internally to indicate the actions needed to improve service, they typically do not represent the customer...
Outside the railroad industry, passenger trip times are often treated as a performance measure or yardstick of the industry’s health. However, many factors not known or well understood by casual observers affect trip times—indeed, some are recognized techniques utilized by infrastructure owners to deliver journey time reductions. Factors...
With ridership near modern highs, New York City Transit’s (NYCT) subway network frequently operates at or near capacity. This makes maintaining a high-quality service both challenging, due to the lack of “slack,” and exceptionally important, due to the large number of riders affected by disruptions. To this end,...
Amid significant increases in ridership (9.8% over the past 5 years) on the more than 100 year-old New York City Transit (NYCT) subway system, NYCT has become aware of increased crowding on station platforms. Because of limited platform capacity, platforms become crowded even during minor service disruptions. A...
Subway ridership estimates are important to transit operators for both internal applications (e.g., setting service frequencies, prioritizing station upgrades) and external reporting (e.g., to the National Transit Database). New York City Transit (NYCT) is developing a new model that will accomplish three primary objectives: (a) estimating subway ridership...
In 2013, with real-time train arrival data becoming widely available through its general transit feed specification real-time (GTFS-RT) feed, New York City Transit (NYCT) recognized the potential for new service management tools capable of on-the-fly performance visualization and reporting. This paper describes the process taken by NYCT to...
For a large public transit agency, we developed a series of aggregate performance measures using a balanced scorecard framework to support the roll-out of an operations management restructuring program designed to provide a single point of accountability for service on each rail line. The rail lines have shared...
