 |
|
|
Philip Plotch is the author of the book, Last Subway: The Long Wait for the Next Train in New York City published by Cornell University Press. The book is the fascinating and dramatic story behind New York’s struggle to build a new subway line under Second Avenue in...
As manager of policy at the headquarters of the Metropolitan Transportation Authority (MTA), Philip Plotch had a leading role developing a strategic business plan for the organization. This direction-setting blueprint established three fundamental goals — to improve safety, customer satisfaction and cost effectiveness — for the MTA’s agencies...
After the September 11, 2001 attacks at the World Trade Center, Philip Plotch was appointed director of transportation and economic policy at the Lower Manhattan Development Corporation. In this role, he developed new transportation programs, conducted transportation studies, and helped establish priorities for the distribution of $2.7 billion...
One of Mr. Irick’s biggest challenges was maintaining quality service in a fast and ever-changing environment on a large city bus system where all stakeholders demanded more transparency and accountability. As such, he led by his signature guiding principle of “Buses as a Business”. He advanced the basic...
Reddy Analytics leader was responsible for transportation operations on the numbered lines. These included the Lexington Ave corridor, the most overcrowded rapid transit line in North America. During his tenure, he developed and directed a comprehensive program that improved subway service reliability and capacity on Lexington Ave by...
As data collection for public transportation improves and customers’ appetite for information grows, there has been a growing interest in performance measurement systems that better reflect customer experience and quantify the impacts of service while accounting for ridership. A fair amount of research has been dedicated to developing...
New York City Transit operates one of the world’s largest transit systems, and it can be difficult for the agency’s communications team to keep track of the numerous service disruptions that need to be communicated to customers. This paper introduces the Transit Visualization tool, which processes real-time train...
A large transit agency’s cost of operations per passenger, per hour, and per mile was discerned to be very high. It sought to explore how practices differed from other operators. Understanding how one’s own system performs against similar peer properties is valuable in deciding on changes in transit...
Knowledge of the root causes of delays in transit networks has obvious value; it can be used to direct resources toward mitigation efforts and measure the effectiveness of those efforts. However, delays with indirect causes can be difficult to attribute, and may be assigned to broad categories that...
We utilized bus running time data from GPS-based automated vehicle locator systems to identify locations where average bus speeds were the lowest in regular service. The average bus speeds in general on this public transport system were trending downward, but the understanding of the reasons behind the delays...
