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  • change management (18)
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Operations Improvements, Projects, bus, change management, commuter rail, highway, industrial engineering, investment planning, operating techniques, performance, strategy, subway

Improving Safety Through Strategic Planning

As manager of policy at the headquarters of the Metropolitan Transportation Authority (MTA), Philip Plotch had a leading role developing a strategic business plan for the organization. This direction-setting blueprint established three fundamental goals — to improve safety, customer satisfaction and cost effectiveness — for the MTA’s agencies...

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Operations Improvements, Projects, bus, data analytics, fleet, industrial engineering

Reliability Based Maintenance and Emissions Reduction for Bus Fleet

Mr. Irick launched a rigorous system-wide review while leveraging of advances in technology and staff development for the large city bus system under his management.  This resulted in improvements in several key areas by Mr. Irick and his management team: Tripling Mean Distance (miles) Between Failures (MDBF) in...

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Planning & Management, Projects, bus, change management, industrial engineering

Continuous Quality Improvements by Reassessing Bus Operations

Mr. Gilkin led routine assessments of current bus operations at a large city bus system to suggest (or recommend against) service changes. Two are of particular interest: Assessing impacts of changes of bus equipment type and its effect on the required peak bus fleet, operator and operating hours, miles...

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Buzzmaestro, Operations Improvements, Publications, commuter rail, data analytics, industrial engineering

Power Off! Challenges in Planning and Executing Power Isolations on Shared-Use Electrified Railways

Electric railways are fast, clean, and safe, but complex to operate and maintain. Electric traction infrastructure includes signal power and feeder lines that remain live during isolations and complicate maintenance processes. Stakeholders involved in power outage planning include contractors, linemen, groundmen, power directors, dispatchers, conductor-flag, and support personnel....

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Data Analysis, Projects, automatic vehicle location, bus, industrial engineering, infrastructure, journey time reduction, operating techniques, statistical sampling

Bus Lane Enforcement Study

We were tasked to examine bus lanes in New York City for differences in enforcement needs based on actual bus speed data from GPS-based automated vehicle locator (AVL) systems.  In New York, bus lanes are utilized for a number of different purposes, such as hosting right turn traffic,...

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Buzzmaestro, Operations Improvements, Projects, commuter rail, industrial engineering, infrastructure, statistical sampling

State of Good Repair Resource Requirements Assessment

On behalf of a major regional passenger rail operator, as part of ongoing efforts to rightsize the Maintenance of Way (MOW) workforce, we led a team of production planners and analysts to conduct a zero-based budget assessment in all major MOW areas at the maintenance headquarters, gang, shift,...

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Buzzmaestro, Planning & Management, Publications, commuter rail, data analytics, industrial engineering, scheduling/service planning, signal system

Exploring the Complex Relationship between Railroad Infrastructure, Operating Constraints, Maximum Speeds, and Public Schedules

Outside the railroad industry, passenger trip times are often treated as a performance measure or yardstick of the industry’s health. However, many factors not known or well understood by casual observers affect trip times—indeed, some are recognized techniques utilized by infrastructure owners to deliver journey time reductions. Factors...

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Buzzmaestro, Operations Improvements, Projects, change management, commuter rail, industrial engineering, infrastructure

Expediting Capital Project Completion Through Root Cause Identification

On behalf of a major commuter railway, we performed a systematic study to discover the root causes of project schedule delays associated with three major Capital Projects: upgrade of a wayside signal system on an entire line, installation of passenger area cameras in a locomotive-hauled fleet, and renewal...

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Buzzmaestro, Operations Improvements, Publications, commuter rail, data analytics, industrial engineering, statistical sampling

Utilizing an Eight-Step Work Study Framework to Understand and Improve Railroad Cyclical Track Program Curve Rail Replacement Processes in a Busy Suburban Commuter Environments

The eight-step framework consisting of organization, procedure, personnel, time study, rate analysis, utilization analysis, rightsizing, and benchmarking is used to understand and improve productivity and efficiency of railroad cyclical curve rail replacement processes at a major Northeastern commuter railroad. The Railroad is organized into eight geographical maintenance subdivisions...

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Buzzmaestro, Operations Improvements, Projects, fleet, industrial engineering, investment planning, statistical sampling, subway

Observational Study of Subway Customer Seat Preferences

For a major metro system, we performed an observational study of how customers tended to distribute themselves within each vehicle, with a view towards making recommendations about vehicle design (e.g. door, pole, and seat placement), and to reduce station dwell time.  The plastic bench seats installed are otherwise...

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