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  • change management (18)
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Buzzmaestro, Planning & Management, Publications, commuter rail, data analytics, strategy

Geographic Information System Concept of Operations as a First Step Toward Total Enterprise Asset Management: Metro-North Commuter Railroad Case Study

For this enterprise geographic information system (GIS), Metro-North Commuter Railroad Company adopted the concept of operations (ConOps) process to define goals and objectives, inventory existing GIS assets, analyze data gaps, determine “as is” and “to be” business processes, define staffing and resource requirements and project initiatives, and provide...

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Planning & Management, Publications, data analytics, performance, subway

Designing New York City Subways’ Key Performance Indicators to Improve Service Delivery and Operations

A balanced scorecard (BSC) is widely used in private industry and the public sector to monitor key performance indicators (KPIs) and to help achieve strategic outcomes. This concept is widely used in the transit industry for carrier regulator contractual relationships and performance monitoring. After a fact-finding mission to...

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Data Analysis, Publications, data analytics, performance, subway

Measurement of Subway Service Performance at New York City Transit

A recurring challenge that faces transit managers today is the persistent question of how to do more with less: to maintain and to improve service despite deficits of historic proportions. New York City Transit (NYCT) responded by retooling performance measurement frameworks and procedures to capture the customer’s perspective...

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Planning & Management, Publications, data analytics, fleet, subway

Observed Customer Seating and Standing Behavior and Seat Preferences on Board Subway Cars in New York City

An observational sampling methodology was used to explore seat occupancy patterns in New York City subway cars. The study was performed under uncrowded conditions on the basis of special attributes of what otherwise were highly homogeneous plastic bench seats. Onboard seating patterns, measured as relative seat occupancy probabilities,...

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Operations Improvements, Publications, bus, data analytics, equity, subway

Maintaining Key Services While Retaining Core Values: NYC Transit’s Environmental Justice Strategies

In a recession, transit agencies aim to provide key services while retaining national core values. When making service changes, federal funding recipients are prohibited from discriminating on the basis of race, color, or national origin and must not place undue burden on Environmental Justice (EJ) populations. To ensure...

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Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, data analytics, scheduling/service planning

Business Case for Friday Exception Schedules in Urban Transit

For a major regional transit authority, we developed a strategic business case for providing separate baseline schedules on Fridays distinct from other weekdays due to significantly different time-of-day and geographical ridership patterns. At that time, regular commuters were trending towards more flexible work scheduling, telecommuting arrangements, and 4½-day...

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Data Analysis, Publications, automated fare collection, data analytics, subway

Measuring and Controlling Subway Fare Evasion

New York City Transit (NYCT) has a comprehensive framework for assessing, managing, and combating subway fare evasion. The automated fare collection system, implemented between 1994 and 1997, features lessons learned from field trials of prototypes specifically designed to limit fare abuse. Subway crime has decreased 68% since 2000,...

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Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, data analytics, scheduling/service planning

Measuring Daily Bus Passenger Miles Using Electronic Farebox Data

In one of the first production application for extensive analysis of “big” data in a U.S. transit agency, we designed and implemented a user-friendly computer program that automatically detected and corrected inevitable data errors in the daily Automated Fare Collection (AFC) system transaction log files, and devised an...

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Operations Improvements, Publications, bus, data analytics, equity, subway

Safeguarding Minority Civil Rights and Environmental Justice in Service Delivery and Reductions; Case Study of New York City Transit Authority Title VI Program

Federal civil rights and environmental justice (EJ) mandates require transit agencies to provide service without racial or income discrimination and to ensure meaningful access by individuals with limited English proficiency. EJ research generally focuses on long-range planning and capital investment decision making. However, for operating agencies, equity in...

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Buzzmaestro, Data Analysis, Projects, bus, data analytics, scheduling/service planning, subway

Demographic Analyses to Inform Transit Fare Policy

One major U.S. transit agency was proposing a significant round of fare restructuring in the face of a structural deficit, and many fare policy options were being considered.  Some of these proposed fare structures involved significant increases and expected diversions of current customers between different fare products (e.g....

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