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Buzzmaestro, Data Analysis, Projects, bus, change management, data analytics, scheduling/service planning, subway

Transport Equity Analyses for Major Service Changes

On behalf of a major U.S. public transit agency, we developed analytical methodologies and performed demographic analysis to determine the impact of proposed service changes on protected customer groups (minority and low-income).  At that time, a large package of bus service changes was being considered, including changes in...

Operations Improvements, Publications, bus, data analytics, performance, subway

Passenger Environment Survey: Representing the Customer Perspective in Quality Control

The Passenger Environment Survey (PES) conducted by New York City Transit (NYCT) of the Metropolitan Transit Authority uses a quantitative and scientific approach to measure the perceptions of NYCT’s 7.3 million daily riders. With 6,485 subway cars, 4,576 buses, and 468 stations in a 321-mi² service area and...

Buzzmaestro, Planning & Management, Projects, bus, infrastructure, investment planning, scheduling/service planning, subway

Transit Plan for Major Property Redevelopment

On behalf of a major institutional developer, we worked with a team of consultants to develop a custom trip generation and modal split model to predict the traffic and transit impacts of building out a 9.5 million square feet development over the next 30-50 years on the site...

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