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Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, data analytics, scheduling/service planning

Business Case for Friday Exception Schedules in Urban Transit

For a major regional transit authority, we developed a strategic business case for providing separate baseline schedules on Fridays distinct from other weekdays due to significantly different time-of-day and geographical ridership patterns. At that time, regular commuters were trending towards more flexible work scheduling, telecommuting arrangements, and 4½-day...

Buzzmaestro, Data Analysis, Projects, audit, automated fare collection, bus, statistical sampling

Bus Fare Collection System Audits

For a large regional bus company, we performed a series of fare payment system related audits to support a number of management initiatives and special projects.  In response to a perception that fare abuse is an issue on certain bus routes, we conducted systemwide measurements to estimate the...

Data Analysis, Publications, automated fare collection, bus, scheduling/service planning

Algorithm to Measure Daily Bus Passenger Miles Using Electronic Farebox Data for National Transit Database Section 15 Reporting

New York City Transit (NYCT) implemented an automated algorithm to estimate daily bus unlinked trips, infer passenger miles, and compute average trip lengths by route with the use of transaction data from an entry-only automated fare collection (AFC) system. Total onboard miles are inferred from symmetries in bus...

Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, data analytics, scheduling/service planning

Measuring Daily Bus Passenger Miles Using Electronic Farebox Data

In one of the first production application for extensive analysis of “big” data in a U.S. transit agency, we designed and implemented a user-friendly computer program that automatically detected and corrected inevitable data errors in the daily Automated Fare Collection (AFC) system transaction log files, and devised an...

Data Analysis, Publications, automated fare collection, bus, equity, subway

Using Quantitative Methods in Equity and Demographic Analysis to Inform Transit Fare Restructuring Decisions

New York City Transit (NYCT) and the Metropolitan Transportation Authority have integrated race and income equity considerations into their extensive public outreach processes for fare changes. Responding to FTA civil rights, Title VI, and environmental justice requirements, NYCT developed two quantitative and analytical approaches for fore-casting equity impacts...

Operations Improvements, Publications, bus, data analytics, equity, subway

Safeguarding Minority Civil Rights and Environmental Justice in Service Delivery and Reductions; Case Study of New York City Transit Authority Title VI Program

Federal civil rights and environmental justice (EJ) mandates require transit agencies to provide service without racial or income discrimination and to ensure meaningful access by individuals with limited English proficiency. EJ research generally focuses on long-range planning and capital investment decision making. However, for operating agencies, equity in...

Planning & Management, Publications, bus, strategy, subway

Subway Productivity, Profitability, and Performance A Tale of Five Cities

Detailed comparative analyses of New York City subways and four Southeast Asian transit systems revealed that Hong Kong’s subways are profitable because of high asset productivity resulting from a strategic “prudent commercial” design for high utilization and traffic density. Hong Kong subways also have a land-grant financing framework,...

Buzzmaestro, Data Analysis, Projects, bus, data analytics, scheduling/service planning, subway

Demographic Analyses to Inform Transit Fare Policy

One major U.S. transit agency was proposing a significant round of fare restructuring in the face of a structural deficit, and many fare policy options were being considered.  Some of these proposed fare structures involved significant increases and expected diversions of current customers between different fare products (e.g....

Buzzmaestro, Data Analysis, Projects, automated fare collection, bus, change management, data analytics, signal system, subway

Developing Performance Measures for a New Management Framework

For a large public transit agency, we developed a series of aggregate performance measures using a balanced scorecard framework to support the roll-out of an operations management restructuring program designed to provide a single point of accountability for service on each rail line. The rail lines have shared...

Operations Improvements, Publications, bus, data analytics, performance, subway

Performance Measurements on Mass Transit

For all organizations, public or private, it is essential to establish measurements to ensure that the services provided are being done well and, when they are not, that the organization can diagnose problems. The mission of New York City Transit (NYCT) is to provide timely and reliable mass...

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