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  • change management (18)
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Planning & Management, Projects, bus, change management, industrial engineering

Continuous Quality Improvements by Reassessing Bus Operations

Mr. Gilkin led routine assessments of current bus operations at a large city bus system to suggest (or recommend against) service changes. Two are of particular interest: Assessing impacts of changes of bus equipment type and its effect on the required peak bus fleet, operator and operating hours, miles...

Operations Improvements, Projects, bus, change management, scheduling/service planning

Securing Labor Agreements Enabling Express Bus Split-Runs

As Senior Director of Bus Schedules for a major property, Mr. Gilkin participated as a support role in labor negotiations. His staff analyzed contract demands, their operational impacts and estimated cost impacts to the negotiating team.  In particular he participated in negotiating a precedent-setting agreement during an expansion of...

Planning & Management, Projects, bus, fleet, investment planning

Bus Capital Long Range Planning

We created a bus fleet investment plan for two bus systems under Reddy Analytics leader’s management. Such a plan was needed because these two systems had large and diversified fleets, with differences in bus fleet types and propulsion. One system had 4,500 buses and another with 1,200 buses.  The...

Planning & Management, Publications, bus, operating techniques, performance, signal system, subway

Using Real-Time Data to Detect Delays and Improve Customer Communications at New York City Transit

New York City Transit operates one of the world’s largest transit systems, and it can be difficult for the agency’s communications team to keep track of the numerous service disruptions that need to be communicated to customers. This paper introduces the Transit Visualization tool, which processes real-time train...

Planning & Management, Publications, automated fare collection, bus, scheduling/service planning, subway

An Examination of New York City Transit’s Bus and Subway Ridership Trends during the COVID-19 Pandemic

The New York City metropolitan area was hard hit by COVID-19, and the pandemic brought with it unprecedented challenges for New York City Transit. This paper addresses techniques used to estimate dramatically changing ridership, at a time when previously dependable sources suddenly became unavailable (e.g., local bus payment...

Data Analysis, Projects, automated fare collection, automatic vehicle location, bus, data analytics, performance, signal system, statistical sampling, strategy, subway

Benchmarking of Key Transit Performance Indicators

A large transit agency’s cost of operations per passenger, per hour, and per mile was discerned to be very high.  It sought to explore how practices differed from other operators.  Understanding how one’s own system performs against similar peer properties is valuable in deciding on changes in transit...

Planning & Management, Projects, bus, change management, scheduling/service planning

Urban Bus Network Design and Change Management

As part of a large transit system with 4,500 buses, 235 routes, and over 16,000 stops, significant needs for service changes emerged on an ongoing basis.  We were tasked with achieving the following goals: Speeding up bus service. Most local routes have short stops spacing, 500 to 750...

Planning & Management, Projects, bus, change management, scheduling/service planning

Major Bus Service Rationalization during Fiscal Crisis

Due to an impending fiscal crisis, we were tasked by a large public transit agency to analyze the entire bus route network to identify opportunities for immediate cost savings. Using a quick response analytical assessment of the system’s 235 routes, we were able to quickly identify routes that...

Planning & Management, Projects, bus, fleet, investment planning, scheduling/service planning

Bus Route and Fleet Capacity Sketch Planning Model

During a period of high and growing bus ridership at a large city bus system, there was a need to systematically and quickly identify the routes and time periods that needed increases and where buses could be harvested at identified declines.  With approximately 4,500 buses operating on 235...

Data Analysis, Projects, automated fare collection, automatic vehicle location, bus, scheduling/service planning

Bus Route Restructuring Using Origin-Destination Data

The installation of an Automated Vehicle Location (AVL) system alongside existing Automated Fare Collection (AFC) data on all New York City buses spurred development of a city-wide bus passenger boarding and alighting ridership model. These advances in ridership modeling allowed for analysis of trip passenger loads and 100%...

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