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We utilized bus running time data from GPS-based automated vehicle locator systems to identify locations where average bus speeds were the lowest in regular service. The average bus speeds in general on this public transport system were trending downward, but the understanding of the reasons behind the delays...
We were tasked by a major commuter rail operator to analyze ticket sales data to determine ridership with origin-destination and time-of-day detail. The operator had four distinct sales channels: mobile ticketing, paper ticket vending machines, monthly direct-mail ticket subscriptions, and on-board sales by train crew. The mobile ticket...
At a major regional railway, we were responsible for developing staffing, organizational structure, and business plans necessary to initiate a companywide Enterprise Geographic Information Systems (GIS) program. We implemented corporate GIS standards, boilerplates, policies, and procedures, and managed the initial bootstrapping phases of the new program, ensuring that...
For a major regional transit authority, we developed a strategic business case for providing separate baseline schedules on Fridays distinct from other weekdays due to significantly different time-of-day and geographical ridership patterns. At that time, regular commuters were trending towards more flexible work scheduling, telecommuting arrangements, and 4½-day...
We were tasked by a major U.S. rapid transit system to determine the true rate of fare evasion at the turnstile, and assess the resulting potential revenue loss. Working in conjunction with a team of internal auditors, we adopted a stratified sampling methodology and developed methods for discreet...
For a large regional bus company, we performed a series of fare payment system related audits to support a number of management initiatives and special projects. In response to a perception that fare abuse is an issue on certain bus routes, we conducted systemwide measurements to estimate the...
In one of the first production application for extensive analysis of “big” data in a U.S. transit agency, we designed and implemented a user-friendly computer program that automatically detected and corrected inevitable data errors in the daily Automated Fare Collection (AFC) system transaction log files, and devised an...
One major U.S. transit agency was proposing a significant round of fare restructuring in the face of a structural deficit, and many fare policy options were being considered. Some of these proposed fare structures involved significant increases and expected diversions of current customers between different fare products (e.g....
For a large public transit agency, we developed a series of aggregate performance measures using a balanced scorecard framework to support the roll-out of an operations management restructuring program designed to provide a single point of accountability for service on each rail line. The rail lines have shared...
On behalf of a major U.S. public transit agency, we developed analytical methodologies and performed demographic analysis to determine the impact of proposed service changes on protected customer groups (minority and low-income). At that time, a large package of bus service changes was being considered, including changes in...
